diff --git a/src/public.rs b/src/public.rs
index eea7ae3..6f9816c 100644
--- a/src/public.rs
+++ b/src/public.rs
@@ -301,13 +301,10 @@ async fn portal_media_view(
 ) -> cot::Result<PortalMediaView> {
     let media_id = media.id.unwrap();
     let delivery = crate::uploads::media_delivery_paths(&media.file_type, &media.file_path);
-    let url = storage
-        .public_url(
-            &delivery.media_path,
-            format!("/client/{client_token}/media/{media_id}"),
-        )
-        .await
-        .map_err(crate::uploads::storage_error)?;
+    // Always route full-size opens through our handler so the view is counted
+    // even with R2 storage (the handler records the event, then redirects to the
+    // signed URL). Thumbnails are still served directly and are not counted.
+    let url = format!("/client/{client_token}/media/{media_id}");
     let thumbnail_fallback = format!("/client/{client_token}/media/{media_id}/thumbnail");
     let thumbnail_url = if storage.is_r2()
         && storage